BP’s My Servicehub Redesign

One stop solution for IT Teams and service owners to manage and structure end-to-end delivery IT services and products.

Overview

BP Malaysia’s Innovation and Engineering department is currently doing the redesign of a myServicehub portal, which is a one stop solution for service owners  to manage their product and services, asset and over IT workflows.

The objective is to create a single platform that would serve as a single source of truth for key data pertaining to services, departments, and organizations.

role

UI/UX Designer

METHODS

User Interview, Card Sorting, Remote Usability Testing, Wireframe. Prototype

Tools

Figma, Sketch, Mural, Invision, Zeplin, Optimal workshop (Card sort), Lookback

Background

I was hired by BP in November 2021 as one of the five UX designers working on this project, more than seven months after the redesign process began.

I support design in all facets of the business as a UX designer. I worked closely with a variety of product owners, engineers, and designers.

My main responsibility as a UX Designer

  • Meeting with product owners to understand the initial requirement and identify areas that require usability testing, research, or design.
  • Conducting user testing and research
  • Creating task flows, wireframes and prototypes based on user needs.
  • Working with designers and developers to create software that is simple to use.
  • Present the result of the research and usability test with stakeholders, hand-over designs to developer and do design audit and QA.

Process

We strive to embrace the key phases of Design thinking in an agile environment. IBM call this model the Loop: a continuous cycle of observing, reflecting, and making.

Screenshots

These are just sample visuals. I am unable to provide the in-depth visual designs and other research artifacts because of the project's confidentiality.  For additional details, kindly  get in touch  with me.

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